General Terms and Conditions of Business

 

1 Scope of application

The following terms and conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers.

Consumers are persons who purchase goods or services for purposes that are not related to their commercial or professional activity.

2 Contractual partner, conclusion of contract, correction options

The purchase contract is concluded with Kuhn Rikon AG.

By placing the products in the online shop, we make a binding offer to conclude a contract for these products. You can initially place our products in the shopping basket without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you accept the offer for the products contained in the shopping basket by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

3 Contract language, contract text storage

The language(s) available for the conclusion of the contract: German, English, French

We save the text of the contract and send you the order data and our GTC in text form. For security reasons, the contract text is no longer accessible via the Internet.

4 Subject matter of the contract

4.1 Product description

Reference is made to the validity of the respective product description as an integral part of the contract.

4.2 Product images

Without prejudice to your statutory warranty rights, we would like to draw your attention to the following special features. If you are unsure, please contact us:

Due to individual screen configurations (e.g. resolution and brightness), slight deviations between the displayed and actual product colours are possible.

In the case of wooden products, natural variations in the grain, structure and colour of the wood are possible.

5 Delivery conditions

5.1 Shipping costs

Standard shipping is free of shipping costs from an order value of CHF 80 incl. VAT.

5.2 Delivery options

We ship the products to the delivery address specified in the order process.

We only deliver by mail order. Unfortunately, it is not possible to collect the goods yourself.

We do not deliver to packing stations.

6 Payment

6.1 Prices

The prices stated at the time of ordering apply. These are total prices and include statutory VAT.

6.2 Due date and default of payment

The price is due upon conclusion of the contract, unless a later date is specified in the following terms of payment.

The following applies to consumers: In the event of late payment, we reserve the right to charge you a fee of CHF 1.50 per reminder for the second and each subsequent reminder. You reserve the right to prove that the damage incurred is lower. Further claims remain unaffected by this.

The following applies to entrepreneurs: In the event of late payment, we reserve the right to charge you interest on arrears at a rate of nine percentage points above the ECB base rate and a lump sum of CHF 40. Further claims remain unaffected by this.

6.3 Payment methods

The following payment methods are generally available in our shop.

Credit card
You enter your credit card details during the ordering process. Your card will be charged immediately after placing the order. We offer Visa, Mastercard and American Express.

PayPal
In order to be able to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (‘PayPal’), you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed. You will receive further instructions during the order process.

PayPal can offer registered PayPal customers, selected according to its own criteria, further payment methods in the customer account. However, we have no influence on the offering of these modalities; other individually offered payment modalities affect your legal relationship with PayPal. Further information on this can be found in your PayPal account.

Invoice
The invoice amount is due 30 days after receipt of the invoice and the goods by bank transfer to the bank account specified on the invoice. We reserve the right to offer purchase on account only after a successful credit check.

PostFinance
Twint: The goods are paid for directly with the TWINT account via mobile app. Debit card: Postcard or Post e-Finance are available for debit card payments. Your debit card will be debited when the order is finalised. PostFinance, Mingerstrasse 20, 3030 Bern

PostFinance
Twint: The goods are paid for directly with the TWINT account via mobile app. Debit card: Postcard or Post e-Finance are available for debit card payments. Your debit card will be debited when the order is finalised. PostFinance, Mingerstrasse 20, 3030 Bern

Gift card
The card number can be entered in the ‘Gift card’ field when completing the order and used as a means of payment. This card runs via the provider Boncard.

7 Retention of title

The product remains our property until full payment has been received. We are authorised to make a corresponding entry in the retention of title register.

8. transport damage

If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you will help us to assert our own claims against the carrier or the transport insurance company.

9 Warranty and guarantees

9.1 Warranty for defects

Unless expressly agreed otherwise below, statutory warranty law shall apply.

Information on any applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop.

You should check the condition of the goods received as soon as it is feasible in the normal course of business and, if defects are found for which the seller is liable, notify the seller immediately. If you fail to do so, the purchased item shall be deemed to have been approved, unless the defects were not recognisable during the usual inspection. If such defects are discovered later, the notification must be made immediately after discovery, otherwise the item shall also be deemed to have been approved with regard to these defects.

You must return the defective product to us with a detailed description of the defect. You shall bear the transport costs incurred. We provide a warranty by rectifying defects. This is done at our discretion either by rectifying the defect (subsequent improvement) or by delivering a defect-free item (replacement delivery). If the subsequent fulfilment fails, you are entitled to withdraw from the contract. This does not apply in the case of insignificant defects. The right to a price reduction is excluded. This exclusion of liability also extends to all claims that compete with the warranty rights, be they based on contract (Art. 97 ff. CO), tort (Art. 41 ff. CO), avoidance of the contract due to error (Art. 23 ff. CO), etc.

The following restrictions and shortened time limits do not apply to claims based on damage caused by us, our legal representatives or vicarious agents

- in the event of injury to life, limb or health

- in the event of wilful or grossly negligent breach of duty and fraudulent intent

- in the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)

- within the scope of a guarantee promise, if agreed, or

- insofar as the scope of application of the Product Liability Act applies.

The following applies to the purchase of used goods by consumers: if the defect occurs after the expiry of one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.

9.2 Guarantees and customer service

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Customer service: You can reach our customer service for questions, complaints and claims on weekdays from 08:30 to 12:00 and from 13:30 to 16:30 on the telephone number +41 52 396 01 01 and by e-mail at kuhnrikon@kuhnrikon.ch.

10. Code of Conduct

We have submitted to the following codes of conduct:

Trusted Shops (http://www.trustedshops.ch/tsdocument/TS_QUALITY_CRITERIA_CHE_de.pdf)

AGB created with the Trusted Shops legal text editor

Imprint

Kuhn Rikon AG

Neschwilerstrasse 4
8486 Rikon
Shweiz

Phone: +41 (0) 52 396 01 01

Mail: kuhnrikon@kuhnrikon.ch

Authorised representative of the Board of Directors: Tobias Gerfin (Chairman)
Chairman of the Supervisory Board: Dorothee Auwärter Lanter
Commercial Register: Zurich Commercial Register Office, HRB CHE-102.058.330
Company identification number: CHE-102.058.330

Switzerland
Responsible according to § 18 MStV:
Peter Waltenspühl
Neschwilerstrasse 4
8486 Rikon

Responsible for the media content
Peter Waltenspühl
Neschwilerstrasse 4
8486 Rikon

Imprint created with the Trusted Shops legal text editor