SERVICE-CENTER

AN EXCELLENT SERVICE
FOR KUHN RIKON COOKWARE

SERVICE
Customers, who decide for a Kuhn Rikon product, profit from outstanding warranty services. Even if an article is not any more available, the spare parts for the swiss made items are – for another 15 years and sometimes even longer. The entire Kuhn Rikon branded product range will be repaired by our specifically trained specialists. Kuhn Rikon provides these exceptional services worldwide.

CONSULTATION
We will be happy to advise you on which product is particularly well suited to your needs and requirements. Ask us your questions about the use of our products or our accessories. Order instructions for use or let us assess whether a repair of your product is worthwhile.

DUROTHERM® LEAKAGE CHECK –
LEAKAGE TEST YOU CAN CARRY
OUT AT HOME.

How to test whether your DUROTHERM® cookware is absolutely airand watertight:

1. Take off the side-grips and/or the handle.

2. Completely immerse the cold DUROTHERM® cookware at an angle in a hot water bath (at least 50 ºC). Caution: protect your hands from the hot water!

3. If air bubbles start rising, this indicates that there is a leak. Do not use the cookware any more, and send it in to be checked.

4. If no air bubbles appear, the cookware has no leaks and you can continue to use.

5. Refit the side-grip or handle.

DUROMATIC® PRESSURE COOKER SERVICE

WARRANTY

Every KUHN RIKON cookware can be used for all types of stoves, which requires continuous laboratory tests. To ensure that the high quality remains guaranteed, the SQS certification (Quality Management and Quality Assurance ISO 9001) is renewed every three years.

To ensure you enjoy your Kuhn Rikon product for as long as possible, our customer service department and Service Center in Rikon (CH) offer professional service and competent support.

2-year warranty

Unless otherwise stated, we offer a 2-yr warranty (minimum) on all our products.

5-year warranty

We offer a 5-yr warranty (minimum) on all Swiss-made frying pans and cookware.

10-year warranty

We offer a 10-yr warranty on selected Swiss-made frying pans, Swiss-made items of cookware and selected Swiss design stainless steel cookware items.

PROCEDURE IN THE EVENT OF A COMPLAINT

Please send your claimed or defective product to our Service Center in Rikon or bring it to one of our Kuhn Rikon stores. You can find the addresses here. Please note the following:

For an optimal assessment, we need the complete product (with individual parts).
We require a valid proof of purchase (receipt, invoice or order confirmation) for the product sent in.
If you send us your product by mail, please include a brief description of the complaint and your contact information.

If there is a manufacturing or material defect, you are entitled to free repair, equivalent replacement, exchange or compensation under warranty. We require proof of purchase for this process.

If there is no manufacturing or material defect, we will provide you with a cost estimate for repairs above CHF 50.00 (or at your express request). We will carry out repairs under CHF 50.00 directly.

DEFINITION OF MANUFACTURING OR MATERIAL DEFECT

A manufacturing or material defect defines a defect in the material or workmanship of the product that exists at the time of purchase or becomes apparent in the normal use of a product.

Damage caused by the following does not fall under manufacturing or material defects and does not result in a warranty claim:

Improper use of the product
Accidental damage or damage caused by falling
Normal wear and tear (e.g. spare parts)
Damage due to misuse or negligence
Discoloration due to food/spices
Discoloration or deformation due to overheating
Cuts on cutting boards
Cuts on coatings

We do not warrant products that:

Have not been used or maintained in accordance with the instructions for use and care.
have been modified or repaired by a third party.
were purchased through an unauthorized reseller (e.g. Brockenhaus, ricardo, ebay).

If you have any questions about our products, please contact us - we will be happy to help you.

CONTACT

POSTAL ADDRESS FOR SWITZERLAND

KUHN RIKON AG
Service Center
CH-8486 Rikon

Tel. +41 52 396 03 50
Fax +41 52 396 02 92

TO THE CONTACT FORM

OPENING HOURS SERVICE CENTER
FACTORY SHOP IN RIKON

Monday - Friday
9.00 - 12.00
13.00 - 15.00 (Wednesday afternoon not manned)

On Wednesday afternoon the Service Center is not manned.

Outside of these opening hours, you are welcome to drop off your cookware at the factory store and our Service Center will check it the following day.

SPECIAL OPENING HOURS

10.10.2024, closed
24.10.2024, closed

REPAIRS RECIPT
FACTORY SHOP IN RIKON

Monday to Friday
09.00 a.m. – 18.00 p.m.

Saturday
09.00 a.m. – 04.00 p.m.

POSTAL ADDRESS FOR GERMANY

KUHN RIKON AG
Service Center
CH-8486 Rikon

Telefon +49 (0) 711 6205 77 88

export.verkauf@kuhnrikon.ch

SENDING IN FOR REPAIR

Send us your cookware for repair or inspection. We will process your repair within one working day, and will deliver by post.

Would you rather not travel to the post office? With Webstamp from the Post Office, the postman comes to your home or to a workplace in Switzerland and picks up the package.

Please note that cost estimates for repairs will be made from an amount of more than CHF 50.- (or at the express customer's request). Any amount less than CHF 50.- will be charged directly.